Before owner confirmation

The card is authorized but not charged. If the owner does not confirm, capture fails or the authorization expires, Shukaroo cancels the order and releases the authorization. A bank may take additional time to remove its pending display.

Before pickup

The Buyer can cancel through the order before Valid Pickup Completion. If the card was already charged, Shukaroo starts the applicable refund. Do not collect or hand over an item after cancellation.

After pickup

Use the serious-problem form for the expedited review and preserve the item. A return must follow Shukaroo’s instructions and applicable law. Where required, Shukaroo arranges or bears the return and processes the refund; the Original Owner does not decide or administer it.

Mandatory Israeli rights

Fast-review rules and pickup inspection never reduce a mandatory consumer, cancellation, conformity, hidden-defect or safety right. See the Terms for the complete statutory cancellation information and methods.