Help centre

Everything you need for a simple local handoff

Clear answers about buying, selling, privacy, payment and pickup across Jerusalem.

Buyer Protection for card purchases

What is covered, the reporting deadline and how to report a problem.

Where offered: reserve, pay the seller at pickup and understand their refund responsibilities.

Offers, payment, pickup and the handover code.

Simple habits that protect both sides.

The items that do not belong on Shukaroo.

Why the marketplace starts neighborhood-first.

These documents explain the marketplace rules and how information and disputes are handled.

Contact Shukaroo customer service with questions about buying, selling, pickup or a dispute.