Before collecting

Check the item’s condition, size and included parts before accepting it. If it isn’t as expected, discuss it with the seller before paying cash or confirming receipt.

After an online purchase

Choose Report a problem from My orders as soon as you notice a serious issue. The order shows the reporting deadline and any next steps. Keep the item unchanged while we help resolve the problem.

After paying the seller directly

Contact the seller in chat about the item or a refund. You can also contact Shukaroo support or report a misleading listing. Your legal rights remain unchanged.